Standard tune
Shifting, brakes, bearings checked, wheels trued, and a full safety inspection.
Six mechanics, a fit studio, and a wheel bench. Most tunes go out in 48 hours, and we will tell you when a repair is not worth the money.
Posted prices, written estimates, and a call before we exceed them.
Shifting, brakes, bearings checked, wheels trued, and a full safety inspection.
Full teardown, bearings repacked or replaced, frame cleaned, drivetrain restored.
Two and a half hours on the fit bike with video, cleat setup, and a written position sheet.
Hand built and stress relieved on the bench, with tension mapped and printed for you.
Motor and battery testing for Bosch, Shimano, and Specialized systems, waived with repair.
Walk in, and we will do it at the counter if the bench line is short.
Kestrel opened in 2007 with two mechanics and a rack of used bikes. Service is still more than half our revenue, which shapes everything: we stock the bikes we can keep running, and we keep parts for things we sold ten years ago. Every new bike comes with a free thirty day check once the cables have settled.
“They told me a new drivetrain cost more than the bike was worth and sold me nothing. I came back for a bike a year later.”
Gil R., Louisville
“The fit fixed knee pain I had been riding through for two seasons. Should have done it years ago.”
Terri J., Bike fit client
“Dropped a broken derailleur on Tuesday, riding by Thursday, in the middle of summer season.”
Marcus E., Service customer
Two business days is standard, and one day rush is available for forty dollars more when the bench allows. In June and July the queue can stretch to four days, and we post the current wait at the service counter.
If you ride more than a few hours a week or have persistent knee, back, or hand pain, a fit usually pays for itself. If you are riding casually and comfortably, a free saddle height check at the counter may be all you need.
Yes, including Bosch, Shimano, and Specialized motor systems, with diagnostics at sixty dollars that we waive if you go ahead with the repair. We do not open battery packs, which have to go back to the manufacturer.
Absolutely, and a lot of what comes in was bought elsewhere. New online bikes usually need a proper build check, which runs $95 and catches the loose headsets and untensioned wheels that arrive in the box.
We are on Pearl Street east of the mall with bike parking at the door and a service entrance in the alley. Call for current bench wait times before you ride over.