Network and security assessment
Full review of your network, endpoints, backups and identity setup with a written risk report.
Managed IT since 2011
A helpdesk that answers on the first ring
Flat per user pricing, a real technician on the phone in under three minutes, and a security stack that is included rather than upsold.
14 yrssupporting Ohio businesses
Under 3 minaverage answer time
Flatper user per month
24/7monitoring and response
What we cover
Everything a small IT department would do
Security tooling, backup and patching are part of the base price, not add ons discovered later.
Managed IT, per user
Unlimited helpdesk, patching, monitoring, antivirus and vendor management each month.
Managed servers and network gear
Monitoring, patching and firmware for servers, firewalls and switches.
Backup and disaster recovery
Local and offsite backups with quarterly restore tests you receive proof of.
Microsoft 365 management
Licensing, mailbox security, MFA enforcement and conditional access policies.
Project work and migrations
Office moves, server replacements and cloud migrations quoted before we start.
How we work
We make money when nothing breaks
Ironvale charges a flat monthly fee per user, which means every hour we spend fixing recurring problems costs us instead of you. That aligns our incentives with yours. We publish our helpdesk response times monthly and we do not charge extra for the security tools that should be standard in every environment in 2026.
•Flat per user pricing with unlimited helpdesk
•Multi factor authentication and endpoint detection included
•Quarterly business reviews with a real technology roadmap
•Documented environments, handed over if you ever leave
Reviews
Client experience
“Our old provider billed hourly and somehow the same printer issue happened monthly. Flat rate fixed the printer permanently in week two.”
Gwen Mallory, Accounting firm, 40 users
“They caught a compromised mailbox at eleven at night and had it locked down before anyone sent a wire.”
Tony Bergstrom, Distribution, 110 users
FAQ
Managed IT questions
How is this priced?
One hundred forty five dollars per user per month covers unlimited helpdesk, patching, monitoring, endpoint security and Microsoft 365 management. Servers and network hardware are priced per device. Project work like a server replacement or an office move is quoted separately and approved before we begin.
What happens when something breaks after hours?
Monitoring runs around the clock and genuine emergencies reach an on call engineer any hour. Routine requests queue for the next business morning. We define together at onboarding what counts as an emergency for your business, so nobody is guessing at two in the morning.
Do we have to replace all our equipment?
No. The assessment tells you what is genuinely at end of life, what is a security risk, and what is simply older but fine. We put it on a replacement schedule spread over a couple of budget years rather than handing you one enormous quote in month one.
Do you handle cybersecurity or is that separate?
It is included. Multi factor authentication, endpoint detection and response, email filtering, patch management and backup testing are part of the base service. Optional additions like security awareness training and compliance work for HIPAA or CMMC are quoted on top.
Contact
Get an assessment
We will review your environment and hand you a written risk report, whether or not you become a client.
Phone(216) 555-0143
Address6100 Rockside Woods Boulevard, Suite 320, Cleveland, Ohio
HoursHelpdesk Mon to Fri 7am to 7pm, emergency support 24/7
AreaCleveland, Akron, Canton, Lorain, Mentor