Starter, 5 to 25 units
Tenant intake, triage, vendor dispatch, and ticket closeout.
Live in 22 metros
Your tenants stop calling you at 11pm
Tenants submit a request, we triage it, dispatch a vetted vendor, and close the ticket. You approve anything over your spend limit and nothing else.
22metros live
31,000units managed
4.2 hrsmedian first response
2022founded
What we handle
The maintenance loop, start to finish
Priced per unit per month, no long term contract.
Growth, 26 to 100 units
Adds spend approval rules, vendor scorecards, and owner reporting.
Portfolio, 100 plus units
Multi property rollups, accounting export, and a named account manager.
24 hour emergency line
Real people, not a voicemail box, for floods, no heat, and lockouts.
Vendor network access
Licensed and insured trades vetted in each metro, with rates negotiated.
Turn and make ready coordination
Punch list, vendor scheduling, and photo verification between tenants.
Why we exist
Built for the owner with nine units and a day job
Doorframe started because full property management takes eight to ten percent of rent and mostly exists to answer the phone. We unbundle the part that actually eats your evenings. Owners keep leasing, rent collection, and decisions, and hand off the maintenance loop, which is where the after hours calls come from.
•Every vendor is license and insurance verified before their first job
•You set a spend limit, anything above it waits for your approval
•Cancel monthly, and your ticket history exports in full
Reviews
From landlords using it
“Fourteen units and I got my evenings back the first month. A tenant had no hot water on a Sunday and I found out when the ticket closed.”
Marcus D., 14 units, Nashville
“The spend limit is the feature. Under 400 dollars they just handle it, above that I get a text with photos and two quotes.”
Lena F., 38 units, Columbus
“Switched from a full service manager at nine percent. This costs a fraction and my turn times actually got shorter.”
Ravi S., 62 units, Tampa
FAQ
Questions from property owners
Is this the same as hiring a property manager?
No, and it is cheaper for that reason. We handle maintenance requests, dispatch, and closeout, while you keep leasing, screening, rent collection, and all ownership decisions. Owners who want the full bundle are better served by a traditional manager.
Who pays the vendors?
You do, at the vendor's rate, and our fee is the per unit subscription only. We do not mark up repairs or take a cut from vendors, because that creates an incentive to authorize work you do not need. Invoices come through with photos attached.
What counts as an emergency at 2am?
Active water intrusion, no heat below 55 degrees, no working toilet in a single bathroom unit, gas smell, and lockouts. Those get a live person and a same night dispatch. Everything else is logged and worked the next business morning, which is the policy your tenants see too.
What happens if a vendor does bad work?
Vendors carry a scorecard built from resolution time, callback rate, and tenant rating, and repeat problems get them removed from the network in that metro. If a repair fails within thirty days we coordinate the return visit at no additional coordination fee. You are not chasing anyone.
Contact
See how it works on your portfolio
Demos run twenty minutes and we will walk through your actual last month of maintenance requests. No contract required to start.
Phone(629) 555-0184
Address1200 Villa Place, Suite 208, Nashville, TN 37212, Nashville, Tennessee
HoursSupport Mon to Fri 8am to 7pm Central, emergency line 24 hours
AreaTwenty two US metros, expanding quarterly