Monthly plan
Billed on the 1st, ships the 8th, cancel or skip any time before billing.
Shipping since 2019
One candle, one tea, one small maker, monthly
Every box holds a hand poured candle and a two ounce loose leaf tea from a maker we visited. Skip any month with one tap.
6 yrsshipping monthly
4,200active subscribers
72makers featured
FreeUS shipping
Plans and gifts
Month to month, or prepay and save
Every plan includes free shipping in the US and skipping is always free.
Three month prepay
Works out to $32 a box, no auto renew unless you turn it on.
Annual prepay
Twelve boxes at $29 each plus a bonus ceramic tea strainer in the first shipment.
Gift subscription
Choose 3, 6 or 12 months, with a printed card and a start date you pick.
Past box shop
Leftover inventory from previous months, sold as one offs while it lasts.
Add on candle refill
A second candle in the same scent, added to any active subscription.
About the box
Started on a kitchen table with 40 boxes
Sana Malik started Thistle & Ember in 2019 packing forty boxes on her kitchen table in West Asheville. We now pack about 4,200 a month from a warehouse on Riverside Drive with a team of six. We pay makers up front at wholesale instead of on consignment, which is why small potters and tea blenders keep saying yes.
•Makers are paid up front at wholesale, never on consignment
•Boxes ship the 8th, tracking emailed the same day
•Packaging is curbside recyclable, no plastic filler
Reviews
What subscribers say
“I have skipped three months over two years and it took one tap each time. No retention popup, no phone call.”
Molly D., Subscriber since 2023
“The tea in the March box got me to buy a full tin direct from the blender. That is the point of this thing.”
Andre F., Annual subscriber
“Bought it as a gift for my mother in law and she has now renewed it herself twice.”
Kelly R., Gift buyer
FAQ
Subscription questions
When am I billed and when does it ship?
Billing runs on the 1st of each month and boxes leave our warehouse on the 8th. Most US addresses receive it between the 11th and the 15th. Sign up after the 1st and your first box ships the following month unless you request a rush.
How do I skip or cancel?
Both live in your account under Manage Plan and take one tap. Skips must happen before the 1st to affect that month. There is no cancellation fee, no phone call and no retention offer wall.
Can I choose the scent?
The monthly candle is a curated surprise, which is what lets us buy small maker runs. You can set scent exclusions in your profile, for example no florals or no citrus, and we substitute from another maker that month.
What if something arrives broken?
Send a photo to support within 14 days and we ship a replacement the next business day, no return needed. Glass candles break in transit a few times a month and we do not make people prove it twice.
Contact
Real people answer support
Email gets a reply within one business day and there is no chatbot in front of it. Wholesale and maker inquiries use the same address.
Phone(545) 555-0145
Address88 Riverside Dr, Unit 4, Asheville, NC 28801, Asheville, North Carolina
HoursSupport Mon to Fri 9am to 5pm ET, boxes ship the 8th
AreaShips to all 50 states