Discovery research
Contextual interviews and workflow mapping with your actual users, delivered as findings you can prioritize.
Research led since 2016
Find out why people abandon the workflow
We research how your users really work, test what you have, and redesign the parts costing you conversions or support tickets. Evidence before opinion.
9 yrsin practice
1,600user sessions run
11researchers and designers
Our services
Research, testing, redesign and systems
Almost every engagement starts with watching real users, not with a redesign.
Usability testing round
Eight moderated sessions on your current product or prototype, with a clip reel of the worst moments.
Interface redesign
Redesign of a specific flow such as onboarding, checkout or admin, tested before it is handed to engineering.
Design system build
Component library, tokens and usage documentation in Figma, mirrored to your codebase.
Accessibility audit
WCAG 2.2 AA review with screen reader and keyboard testing, prioritized by severity.
How we think
We test before anyone falls in love with a screen
Quiet Signal works mostly on software that people use for eight hours a day: dispatch consoles, clinical systems, underwriting tools. That work rewards patience and research over visual novelty. We recruit your real users, watch them struggle, and design the fix around what actually blocked them.
•Participant recruiting and incentives handled by us
•Every recommendation cites the sessions it came from
•Designs delivered with engineering handoff notes and states
Reviews
What product teams say
“Watching eight of our customers fail the same step was more persuasive than two years of my arguing for it internally.”
Priyanka R., Head of product, insurtech
“Support tickets on our billing screen dropped by half in the quarter after the redesign shipped.”
Colin S., Engineering manager
“The design system finally stopped our three squads from building three different date pickers.”
Terri G., Design lead, logistics software
FAQ
Questions about UX work
How many users do you need to test with?
Five to eight participants per user type surfaces the large majority of usability problems in a given flow. If you have distinct roles, such as admins and end users, we test each separately rather than mixing them.
Can you find participants if we cannot?
Yes. We recruit and screen from panels and from targeted outreach, and we manage scheduling and incentives. Testing with your own customers is better when possible, and we will help you ask them.
Do you write front end code?
We do not build production applications. We deliver design files, specifications, states and, for design systems, coded reference components. Your engineers implement, and we review the built result against the design.
How is this different from just hiring a designer?
A designer produces screens. Our starting point is evidence about how people fail with what you already have, so the screens address a documented problem rather than a preference. If you already have that evidence, hiring in house may serve you better.
Contact
Start with what is breaking
Tell us which flow underperforms and what you have already tried. We will suggest the smallest study that would answer it.
Phone(489) 555-0189
Address1220 First Avenue South, Suite 405, Seattle, Washington
HoursMon to Fri 9am to 5pm PT
AreaRemote, clients across North America and Europe