How to Cancel Wix (Plan, Refund, Domain and Moving Your Site) | How-to Guide

Exact steps to cancel a Wix Premium or Studio plan, what the 14-day refund covers and what it does not, how to keep or transfer your domain and business email, and how to move your content. Based on Wix's help centre, checked September 2026.

Cancelling a Wix Premium plan takes four clicks. What catches people out is everything around it: the plan can auto-renew up to three weeks before it expires, the domain and business email are separate subscriptions that keep renewing, and Wix does not give you a file you can take to another host. This guide follows Wix's own help articles as of September 2026 (sources at the end) and puts the steps in a safe order.

Short answer

  1. Copy your content out (Wix has no full-site export).
  2. Decide what happens to the domain and any business email.
  3. Go to Premium Subscriptions, click the More Actions icon next to the plan, choose Cancel Plan, then Cancel Now.
  4. Turn off auto-renew on the domain and mailbox if you do not want them.

Timing: the auto-renew trap

Wix says a site plan may renew up to 3 weeks before its expiry date (Canceling a Wix Premium or Studio plan). If your yearly plan ends on 30 November, renewal could be charged in early November. If you are leaving, turn off auto-renew well before that (turning off auto-renewal). Renewals are not covered by the 14-day refund.

Step 1: Get your content out

Wix does not offer a way to download your site as files you can upload elsewhere. In practice you copy:

  • Page text into a document, one heading per page, in menu order.
  • Your original photos (from your own computer where possible; otherwise from the Wix Media Manager).
  • Blog posts, one by one into a document, keeping their titles and publish dates.
  • Products: name, price, description, options and photos into a spreadsheet.
  • Contacts, form submissions and orders, exported from their dashboards as CSV where Wix offers it.
  • A list of your page URLs (for example /services), so you can reuse them on the new site.

Step 2: Keep your domain (or move it)

If you bought the domain through Wix, it is a separate subscription. Cancelling the site plan does not cancel it, and Wix says you must turn off auto-renew for a domain or business email separately if you do not want them (Wix). Your options:

  • Keep it at Wix and point it at your new site with DNS records.
  • Transfer it to another registrar so billing and settings live elsewhere.

Transferring a domain away from Wix

From Transferring your Wix domain away from Wix:

  1. Check eligibility: under ICANN rules a domain cannot be transferred within 60 days of purchase, and changing registrant contact details also locks it for 60 days.
  2. Wix recommends turning off Private Registration first so you receive the transfer emails.
  3. Go to Domains, click the Domain Actions icon next to the domain, choose Transfer away from Wix, review and click Transfer Domain.
  4. Wix emails an authorization (EPP) code to the domain's registrant contact address.
  5. Give that code to your new registrar to start the transfer. Wix says it typically takes up to 7 days; a WHOIS lookup should show "pending transfer".

After the transfer the Wix site is disconnected. If you use business email on the domain, Wix notes you must add the MX records again at the new host or email will stop working. Write those records down before you start. Background: how to buy a domain and domain vs hosting.

Step 3: Cancel the Premium or Studio plan

  1. Go to Premium Subscriptions in your Wix account.
  2. Click the More Actions icon next to the plan.
  3. Select Cancel Plan.
  4. Click Cancel Now.

If you cancel after the refund window, the site stays premium until the end of the billing cycle. Then, Wix says, the address reverts to the free wixsite.com URL and Wix ads appear. The site is not deleted, which is useful if you still need to copy something.

Refunds: what the 14 days cover

PurchaseRefundable?Source
New Premium or Studio plan, cancelled within 14 days (monthly or yearly)Yes, full refundWix refunds
Plan renewalNoWix refunds
Upgrade of an existing planNoWix refunds
DomainNo, and no 14-day guaranteeWix domain refunds
Business emailNoWix refunds

Wix says refunds go back to the original payment method and can take up to 45 business days. If you cancel within 72 hours, the charge may simply drop off within 20 business days; within 24 hours it may be voided and no refund line appears. If you do not qualify but think you should, Wix says you can contact them for a review.

Moving the site to We.Inc

We.Inc has no automatic Wix importer, so the move is a rebuild using the content you copied in step 1:

  1. On the free plan, pick a template close to your old layout and paste your text and photos in. Free gives up to 3 template sites on a we.inc address, with no AI credits and no custom domain.
  2. On Starter ($20/month), describe the site in a sentence or two and AI builds a first version you then edit by clicking any text or picture. Starter includes custom domains. Pro is $49 and Max $99 a month, with more AI credits (pricing).
  3. Reuse your old page addresses where you can, so links and search results keep working.
  4. Point the domain at the new site (how to add a custom domain), test it on a phone, then cancel Wix.

Wix is the better choice if you depend on its App Market apps or its built-in booking and member areas and do not want to rebuild them. Weigh the full cost first with the Wix pricing guide and Wix alternatives. The launch checklist covers what to test before switching.

Sources

Frequently asked questions

How do I cancel my Wix plan?

Go to Premium Subscriptions, click the More Actions icon next to the plan, select Cancel Plan and click Cancel Now. Domains and business email must be turned off separately.

Can I get a refund from Wix?

Yes for new Premium or Studio plans cancelled within 14 days, as of September 2026. Renewals, upgrades, domains and business email are not refundable under that policy.

What happens to my Wix site after I cancel?

It stays premium until the billing cycle ends, then reverts to a free wixsite.com address with Wix ads. It is not deleted.

Can I keep my domain if I leave Wix?

Yes. Keep it at Wix and point it at your new site, or transfer it away using the Transfer away from Wix option and the authorization code Wix emails you. Domains under 60 days old cannot be transferred.

Can I export my Wix site to another host?

Not as a complete set of files. Copy your text, photos, products and blog posts, export contacts where Wix offers it, and rebuild on the new platform.

Why was I charged before my Wix plan expired?

Wix says site plans may renew up to 3 weeks before the expiry date. Turn off auto-renew early if you plan to leave.

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