Choose what you sell and answer the questions about your own rules: how long customers have, what condition items must be in, what cannot be returned, who pays return postage and how the refund is paid. The tool writes a labelled draft from your answers and, separately, lists the decisions that depend on the law where you and your customers are, which it leaves open instead of guessing. It produces a draft, not legal advice, and it does not guarantee compliance with any law. Consumer rules differ by country and state; have a qualified adviser review the final policy before you publish it.
A refund policy mixes two different things: rules you choose (a 30-day window, free return labels, store credit for change-of-mind returns) and rights the law gives customers whatever you choose (repairs, replacements or refunds for faulty goods, and in some places a right to cancel online orders). Templates that blend the two can promise less than the law requires.
This tool keeps them apart. The draft contains only your choices, and the review checklist lists the legal questions for your jurisdiction so a qualified person can confirm them.
The tool cannot promise that. It writes your chosen rules clearly and lists the legal questions that depend on where you sell, such as statutory cancellation periods for online sales and rights for faulty goods. Have those checked before you publish.
It depends on the law where your customers are. Many places give consumers rights for faulty or misdescribed goods regardless of your policy, and some give a cancellation period for online purchases, commonly 14 days in the EU and UK. Check the rules that apply to you.
The return window and when it starts, the condition items must be in, what cannot be returned, how to start a return, who pays return shipping, any fees, how and when the refund is paid, and how to contact you.
Yes, with no signup. It runs in your browser and nothing is uploaded.
Related: Shipping Policy Generator, Privacy Policy Generator, Product Description Generator, Website builder, Website Cost Calculator, Website Checker, Business website templates, Pricing.
Turn this result into your website or see the We.Inc website builder. The free plan gives you up to 3 template sites on a we.inc address, with no AI credits and no custom domain. Paid plans are Starter at $20 a month, Pro at $50 and Max at $99. See pricing.
We.Inc is an AI-powered website builder you can resell under your own brand. Launch a branded client dashboard, bill on Stripe Connect, and deliver AI-generated websites in minutes. White-label plans start at $99 a month for 25 client sites, with a 7-day free trial and no per-site fees.