Return and Refund Policy Draft Generator

Choose what you sell and answer the questions about your own rules: how long customers have, what condition items must be in, what cannot be returned, who pays return postage and how the refund is paid. The tool writes a labelled draft from your answers and, separately, lists the decisions that depend on the law where you and your customers are, which it leaves open instead of guessing. It produces a draft, not legal advice, and it does not guarantee compliance with any law. Consumer rules differ by country and state; have a qualified adviser review the final policy before you publish it.

How it works

  1. Pick physical goods, services or digital products. The questions change to match.
  2. Enter your business name, contact email and where you sell from and to.
  3. Set your return or cancellation window, the condition items must be in, the exceptions (such as custom-made or perishable items) and how customers start a return.
  4. Choose who pays return shipping, whether you charge a restocking fee, how refunds are paid and how long they take.
  5. Read the draft. Every rule in it came from your answers. The review checklist lists what you still need to confirm for your jurisdiction.
  6. Copy the draft or download it, and use the placement checklist to put it where customers see it before they pay.

Your choices versus the law

A refund policy mixes two different things: rules you choose (a 30-day window, free return labels, store credit for change-of-mind returns) and rights the law gives customers whatever you choose (repairs, replacements or refunds for faulty goods, and in some places a right to cancel online orders). Templates that blend the two can promise less than the law requires.

This tool keeps them apart. The draft contains only your choices, and the review checklist lists the legal questions for your jurisdiction so a qualified person can confirm them.

Tips

  • Write the return window as a number of days and say when it starts: on delivery, not on order.
  • Name the exceptions. "Final sale" means nothing to a customer; "personalised items cannot be returned unless faulty" does.
  • Your own policy cannot remove legal rights. In many countries customers can return faulty goods whatever your policy says.
  • Link the policy from your footer, checkout and order confirmation email, and keep it in the same words everywhere.
  • Date the policy and keep old versions, so you know which terms applied to an order.

Frequently asked questions

Is this refund policy legally compliant?

The tool cannot promise that. It writes your chosen rules clearly and lists the legal questions that depend on where you sell, such as statutory cancellation periods for online sales and rights for faulty goods. Have those checked before you publish.

Do I have to offer refunds?

It depends on the law where your customers are. Many places give consumers rights for faulty or misdescribed goods regardless of your policy, and some give a cancellation period for online purchases, commonly 14 days in the EU and UK. Check the rules that apply to you.

What should a return policy include?

The return window and when it starts, the condition items must be in, what cannot be returned, how to start a return, who pays return shipping, any fees, how and when the refund is paid, and how to contact you.

Is the generator free?

Yes, with no signup. It runs in your browser and nothing is uploaded.

Related: Shipping Policy Generator, Privacy Policy Generator, Product Description Generator, Website builder, Website Cost Calculator, Website Checker, Business website templates, Pricing.

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