Shipping Policy Draft Generator

Enter how you actually ship: how long orders take to leave, which regions you send to, the carriers and services, what each costs, when shipping is free, whether orders are tracked and what happens with delays, lost parcels and wrong addresses. The tool writes a draft from those answers, lists the decisions you have not made yet and gives you a checklist to keep checkout and policy saying the same thing. It never promises delivery times you did not enter. It produces a draft, not legal advice, and it does not guarantee compliance with any law. Consumer rules differ by country and state; have a qualified adviser review the final policy before you publish it.

How it works

  1. Enter your store name, contact email and where you ship from.
  2. Set processing time: how many business days between order and dispatch, and your order cut-off time.
  3. Add a row for each region or shipping option with the carrier or service, the estimated delivery time after dispatch, the price and any free-shipping threshold.
  4. Answer the questions about tracking, international duties, P.O. boxes, delays, lost or damaged parcels and address errors.
  5. Read the draft and the Missing decisions list. Anything you left blank is listed, not filled in for you.
  6. Copy or download the draft and go through the checkout consistency checklist before publishing.

Processing time is not delivery time

"Ships in 2 to 3 days" can mean it leaves your hands in 2 to 3 days or it arrives in 2 to 3 days. Customers read the second. A policy that separates the two, with a cut-off time and business days spelled out, removes most "where is my order" emails.

Tips

  • Separate processing time (you) from transit time (the carrier). Customers add them up; your policy should too.
  • Write delivery times as estimates from the carrier, not guarantees, unless you pay for a guaranteed service.
  • Say who pays import duties and taxes on international orders. Surprise charges on delivery cause refused parcels.
  • State what the customer should do if a parcel is late, lost or arrives damaged, and within how many days to tell you.
  • Match the prices in your policy to the prices in your checkout. Check both whenever carrier prices change.

Frequently asked questions

What should a shipping policy include?

Processing time, shipping regions, options and costs, estimated delivery times, tracking, international duties and taxes, what happens with delays, lost or damaged parcels and wrong addresses, and how to contact you.

Can I promise delivery dates?

Only if you can keep them. Most carriers give estimates, not guarantees. This tool writes the times you enter as estimates after dispatch. Some places have rules about delivery by a default deadline or about stated delivery dates; check what applies to you.

Is this shipping policy legally compliant?

The tool cannot promise that. It turns your choices into clear wording and lists the questions to confirm for your jurisdiction. Have the final policy reviewed.

Is it free?

Yes, with no signup. It runs in your browser.

Related: Refund Policy Generator, Product Description Generator, Privacy Policy Generator, Website builder, Website Cost Calculator, Website Checker, Business website templates, Pricing.

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